REFUND POLICY

At PawPlush, we want you to love your purchase and shop with confidence. We understand the challenges of shopping online and are committed to providing excellent customer service every step of the way.

Return Policy

PawPlush accepts returns and exchanges for eligible items purchased through our website within 30 days of purchase, provided that:

• The item shows no visible signs of use or damage.
• All original packaging is included and intact.
• The product is returned in its original condition.

Any signs of damage, misuse, or excessive wear may void eligibility for a refund or exchange.

Items cannot be returned or exchanged more than 30 days after the original purchase date.

Certain products are not eligible for return, including:

• Intimate or sanitary goods
• Hazardous materials
• Flammable liquids or gases
• Any item specifically marked as non-returnable

To complete a return, we may require proof of purchase, such as your order confirmation email or order number.

To request a return or exchange, please contact us at ehancell03@gmail.com with your order number and reason for the request.

Exchanges

If you would like to exchange an item, please contact us at ehancell03@gmail.com with your order number and reason for the exchange request.

All exchange requests are reviewed on a case-by-case basis according to the terms outlined in this policy.

Return Shipping

Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect.

If you are returning an item valued at over $75, we recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed and automatically issued to your original method of payment.

Please note that processing times may vary depending on your financial institution.

Late or Missing Refunds

Refunds may take several business days to appear in your account after being processed.

If you have not received your refund after a reasonable processing period, please contact us at ehancell03@gmail.comand we will be happy to investigate further.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of the returned item.

Once the returned item has been received and approved, a digital gift certificate will be issued.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us at ehancell03@gmail.com within 48 hours of delivery.

When submitting a claim, please include:

• Your order number
• A description of the issue
• Clear photos showing the damage or defect

If damage is not reported within 48 hours of delivery, we may be unable to honor the claim.

When reviewing damage claims, we rely on carrier tracking records and delivery confirmation timestamps.

Contact Us

If you have any questions regarding this Refund Policy, please contact us.

Email:
ehancell03@gmail.com

Business Address:
831 Kennedy Road
Toronto, Ontario, Canada

Phone:
+1 (647) 637-4184

We value your feedback and are always working to improve our products and customer experience.